Contact us
We love hearing from you and are more than happy to answer any questions regarding our products, service, website, or anything else you'd like to know!
Please email us at support@shopchronic.com.au or fill out the form below, and we'll be sure to get back to you within 24 hours.
For faster answers, read our Frequently Asked Questions below - chances are your question might already be answered!
Where you can experience a deep, penetrating heat with our Hemp Infused Ointment, our Hemp & Magnesium Cream is best described as providing a soothing effect. Our Arnica & Magnesium Balm is a combination of both, using magnesium, essential oils, and more for a long-lasting effect
Hemp Infused Ointment
The powerful essential oils in our Hemp Infused Ointment make it perfect to numb joints and nerves. Because of its deep warming sensation, it’s great to use first thing in the morning, or before a workout/activity.
Hemp & Magnesium Cream
The key difference for our Hemp & Magnesium Cream is the high-potency magnesium content. We use the most absorbent version of magnesium to capitalise on its ability as an electrolyte. In the body, it plays a vital role in maintaining nerve function and muscle/soft tissue health. It also has higher amounts of Hemp extract than our Ointment, and uses menthol and manuka oil for additional synergistic effects.
Our Arnica & Magnesium Balm is powerfully formulated using a potent blend of tried-and-tested ingredients. A 100% Natural product, it combines Hemp Terpenes with Essential Oils, Minerals and Plant Extracts in an Organic Beeswax Balm. It's a very lightweight product, easy to carry around on-the-go and formulated for slow-release, long lasting results.
If you're unsure and want to give multiple products a go, you can find the best value with our bundles!
Where you can experience a deep, penetrating heat with our Hemp Infused Ointment, our Hemp & Magnesium Cream is best described as providing a soothing effect. Our Arnica & Magnesium Balm is a combination of both, using magnesium, essential oils, and more for a long-lasting effect
Hemp Infused Ointment
The powerful essential oils in our Hemp Infused Ointment make it perfect to numb joints and nerves. Because of its deep warming sensation, it’s great to use first thing in the morning, or before a workout/activity.
Hemp & Magnesium Cream
The key difference for our Hemp & Magnesium Cream is the high-potency magnesium content. We use the most absorbent version of magnesium to capitalise on its ability as an electrolyte. In the body, it plays a vital role in maintaining nerve function and muscle/soft tissue health. It also has higher amounts of Hemp extract than our Ointment, and uses menthol and manuka oil for additional synergistic effects.
Our Arnica & Magnesium Balm is powerfully formulated using a potent blend of tried-and-tested ingredients. A 100% Natural product, it combines Hemp Terpenes with Essential Oils, Minerals and Plant Extracts in an Organic Beeswax Balm. It's a very lightweight product, easy to carry around on-the-go and formulated for slow-release, long lasting results.
If you're unsure and want to give multiple products a go, you can find the best value with our bundles!
Arnica & Magnesium Balm:
Organic Beeswax, Olive Oil, Botanical Plant-Derived Terpenes, Sweet Almond Oil, Cetyl Alcohol, Tocopherol, Hemp Seed Oil, Magnesium Hydroxide, Arnica Extract, Ginger Extract, Eucalyptus Peppermint Gum Oil, Rosemary Oil, Oregano Oil, Tea Tree Oil, Wintergreen Oil, Clove Bud Oil.
Hemp & Magnesium Cream:
Shea Butter, Cocoa Butter, Beeswax, Magnesium Chloride, Vegetable Wax, Oils of Hemp, Coconut, Avocado, Sweet Almond, Manuka, Peppermint, and Spearmint, Natural Colouring (Chlorophyll), Ceteareth 20, Polysorbate, Stearyl Alcohol, Euxyl Preservative.
Hemp Infused Ointment:
Fractionated Coconut Oil, Wintergreen Oil, Menthol, Oils of Camphor, Cajeput, Hemp, Clove Bud.
What's NOT Inside?
- Low quality Hemp Isolates
- Toxic chemical solvents
- Parabens
- Sulfates
- Phthalates
- Artificial colours and fragrances
Arnica & Magnesium Balm:
Organic Beeswax, Olive Oil, Botanical Plant-Derived Terpenes, Sweet Almond Oil, Cetyl Alcohol, Tocopherol, Hemp Seed Oil, Magnesium Hydroxide, Arnica Extract, Ginger Extract, Eucalyptus Peppermint Gum Oil, Rosemary Oil, Oregano Oil, Tea Tree Oil, Wintergreen Oil, Clove Bud Oil.
Hemp & Magnesium Cream:
Shea Butter, Cocoa Butter, Beeswax, Magnesium Chloride, Vegetable Wax, Oils of Hemp, Coconut, Avocado, Sweet Almond, Manuka, Peppermint, and Spearmint, Natural Colouring (Chlorophyll), Ceteareth 20, Polysorbate, Stearyl Alcohol, Euxyl Preservative.
Hemp Infused Ointment:
Fractionated Coconut Oil, Wintergreen Oil, Menthol, Oils of Camphor, Cajeput, Hemp, Clove Bud.
What's NOT Inside?
- Low quality Hemp Isolates
- Toxic chemical solvents
- Parabens
- Sulfates
- Phthalates
- Artificial colours and fragrances
Magnesium functions as an electrolyte in the body, meaning it carries an electric charge and plays a vital role in maintaining fluid balance, nerve & muscle function, and rebuilding damaged tissues.
In our cream, we use the most absorbent form of the mineral - Magnesium Chloride. Its structure is smaller than our skin's pores, allowing it to penetrate into the deeper layers of our skin to work its magic!
Magnesium functions as an electrolyte in the body, meaning it carries an electric charge and plays a vital role in maintaining fluid balance, nerve & muscle function, and rebuilding damaged tissues.
In our cream, we use the most absorbent form of the mineral - Magnesium Chloride. Its structure is smaller than our skin's pores, allowing it to penetrate into the deeper layers of our skin to work its magic!
Our hemp products are created with an advanced CO2 Extraction method. This creates the cleanest, most potent extracts, free from the toxic solvents and chemicals used in the extraction methods of most other companies.
In this method, carbon dioxide is cooled and pressurised to gently extract the full nutrient profile of our raw organic hemp plants. This helps ensure the highest level of purity, safety and quality in all of our products.
Our hemp products are created with an advanced CO2 Extraction method. This creates the cleanest, most potent extracts, free from the toxic solvents and chemicals used in the extraction methods of most other companies.
In this method, carbon dioxide is cooled and pressurised to gently extract the full nutrient profile of our raw organic hemp plants. This helps ensure the highest level of purity, safety and quality in all of our products.
When sealed properly and stored away from direct sunlight and heat, most of our products have a GMP certified shelf life of 18 months from their packaged date. It's important to keep our products in a cool place and away from direct sunlight to ensure optimal shelf life and to preserve their quality, potency and overall effectiveness.
When sealed properly and stored away from direct sunlight and heat, most of our products have a GMP certified shelf life of 18 months from their packaged date. It's important to keep our products in a cool place and away from direct sunlight to ensure optimal shelf life and to preserve their quality, potency and overall effectiveness.
Since all of our products are derived from industrial hemp, they're completely compliant with legal guidelines and can be readily purchased throughout Australia!
If you are unsure, please check your local laws before purchasing
Since all of our products are derived from industrial hemp, they're completely compliant with legal guidelines and can be readily purchased throughout Australia!
If you are unsure, please check your local laws before purchasing
With our topicals, you'll often find that less is more! Due to the high potency ingredients, you only need to apply enough to thinly cover the affected area. By using our products this way, you can apply as often as you need and they'll last you months!
Once you've applied, give it a good massage - you should apply enough so it can smoothly glide over the skin. This will allow the highly absorbent oils to penetrate deeply, for maximum, long-lasting effectiveness.
Our products can also be layered together to potentially enhance their effects - if you do layer, treat it like a skincare routine, using the thinnest products first. That is, our Hemp Infused Ointment, then the Hemp & Magnesium Cream, finishing with our Arnica & Magnesium Balm
With our topicals, you'll often find that less is more! Due to the high potency ingredients, you only need to apply enough to thinly cover the affected area. By using our products this way, you can apply as often as you need and they'll last you months!
Once you've applied, give it a good massage - you should apply enough so it can smoothly glide over the skin. This will allow the highly absorbent oils to penetrate deeply, for maximum, long-lasting effectiveness.
Our products can also be layered together to potentially enhance their effects - if you do layer, treat it like a skincare routine, using the thinnest products first. That is, our Hemp Infused Ointment, then the Hemp & Magnesium Cream, finishing with our Arnica & Magnesium Balm
We have a 60 day money-back guarantee, and we stand by it.
If our products arrive differently to expected, or you give them a fair go and don't get the results you're looking for, simply email us at support@shopchronic.com.au and we'll organise a return & refund.
Refunds go back to the card or account you paid with, so there aren't any hoops to set up on your end.
It's relatively straightforward, but you can find our full terms at our
We have a 60 day money-back guarantee, and we stand by it.
If our products arrive differently to expected, or you give them a fair go and don't get the results you're looking for, simply email us at support@shopchronic.com.au and we'll organise a return & refund.
Refunds go back to the card or account you paid with, so there aren't any hoops to set up on your end.
It's relatively straightforward, but you can find our full terms at our
All of our orders are shipped from our warehouse in NSW with a next-day dispatch, ensuring you receive your products as quickly as possible!
We also give you FREE Shipping on all orders over $79!!
Standard shipping will generally arrive anytime between 2-6 days, and express shipping will usually be 1-3 days, depending on where you live!
All of our orders are shipped from our warehouse in NSW with a next-day dispatch, ensuring you receive your products as quickly as possible!
We also give you FREE Shipping on all orders over $79!!
Standard shipping will generally arrive anytime between 2-6 days, and express shipping will usually be 1-3 days, depending on where you live!
Orders of $79 or more ship Australia-wide for FREE!
If your order comes in under $79, it's $6.95 for standard shipping or $11.95 for express - you pick which option you're after at checkout.
If you want your products ASAP, you can also get Express Shipping for FREE with orders over $149!
We also ship internationally, with different rates depending on your country - just enter your address at checkout as normal and you can see the cost.
Orders of $79 or more ship Australia-wide for FREE!
If your order comes in under $79, it's $6.95 for standard shipping or $11.95 for express - you pick which option you're after at checkout.
If you want your products ASAP, you can also get Express Shipping for FREE with orders over $149!
We also ship internationally, with different rates depending on your country - just enter your address at checkout as normal and you can see the cost.
Yes, we stand by the quality of our products. If a product is faulty, we will replace it free of charge. Additionally, we offer a 60-day money-back guarantee if you're not completely satisfied!
Yes, we stand by the quality of our products. If a product is faulty, we will replace it free of charge. Additionally, we offer a 60-day money-back guarantee if you're not completely satisfied!
We understand that sometimes plans change. If you need to cancel or modify your order, please email us at support@shopchronic.com.au - We’ll do our best to accommodate your request, however cancellations or changes can only be made before the order is dispatched. Once your order has been processed and fulfilled, we won’t be able to make adjustments.
If you’ve received your order and have any concerns, please feel free to reach out - we’re always happy to assist.
We understand that sometimes plans change. If you need to cancel or modify your order, please email us at support@shopchronic.com.au - We’ll do our best to accommodate your request, however cancellations or changes can only be made before the order is dispatched. Once your order has been processed and fulfilled, we won’t be able to make adjustments.
If you’ve received your order and have any concerns, please feel free to reach out - we’re always happy to assist.
If it's been a few days and you haven’t received your tracking number, it’s possible that your email may have been entered incorrectly. As we always dispatch orders within 1 business day, please get in touch with us if it's been 2 business days and you haven't received your tracking details. Although it's rare, if we have run out of stock of items that you've ordered, we'll be in contact with details and options for you.
If your tracking number isn’t updating, please reach out directly to the courier company - as they are responsible for generating and updating tracking details. All of our orders in Australia are processed with Australia Post - you can access their customer support services here: https://auspost.com.au/help-and-support
If it's been a few days and you haven’t received your tracking number, it’s possible that your email may have been entered incorrectly. As we always dispatch orders within 1 business day, please get in touch with us if it's been 2 business days and you haven't received your tracking details. Although it's rare, if we have run out of stock of items that you've ordered, we'll be in contact with details and options for you.
If your tracking number isn’t updating, please reach out directly to the courier company - as they are responsible for generating and updating tracking details. All of our orders in Australia are processed with Australia Post - you can access their customer support services here: https://auspost.com.au/help-and-support
Absolutely! We have a variety of stores across Australia who hold stock of our products - you can find them on our Stockist Page here.
It is always advised to call or contact your local store prior to visiting, to ensure they have stock on hand.
If you don't have any shops local to you, not to worry! All of our orders ship Australia-wide on the day after you place your order, so you'll receive them ASAP regardless!
Absolutely! We have a variety of stores across Australia who hold stock of our products - you can find them on our Stockist Page here.
It is always advised to call or contact your local store prior to visiting, to ensure they have stock on hand.
If you don't have any shops local to you, not to worry! All of our orders ship Australia-wide on the day after you place your order, so you'll receive them ASAP regardless!
We have a variety of safe & secure payment options available to make it as easy as possible to try our range. We offer PayPal, Credit/Debit card payments with Pin Payments, one of the biggest and most secure platforms in Australia, and we also have "Buy Now, Pay Later" options with Afterpay, Zip Pay, and PayPal Pay in 4!
We also offer the option for direct bank transfer if you find that safer and easier - this way you don't need to give your credit card details at all. Simply select "Bank Deposit" at checkout and follow the prompts as normal to purchase. You'll receive all tracking notifications as normal, and your order will be sent with next-day shipping!
We have a variety of safe & secure payment options available to make it as easy as possible to try our range. We offer PayPal, Credit/Debit card payments with Pin Payments, one of the biggest and most secure platforms in Australia, and we also have "Buy Now, Pay Later" options with Afterpay, Zip Pay, and PayPal Pay in 4!
We also offer the option for direct bank transfer if you find that safer and easier - this way you don't need to give your credit card details at all. Simply select "Bank Deposit" at checkout and follow the prompts as normal to purchase. You'll receive all tracking notifications as normal, and your order will be sent with next-day shipping!
Yep! We have 3 different options to choose from where you can have your products ASAP and pay them off later.
With Afterpay and PayPal's Pay in 4, you can pay for your order in four equal payments over a period of your choosing, and with Zip Pay you can have an interest-free payment plan from as low as $10/week!
Yep! We have 3 different options to choose from where you can have your products ASAP and pay them off later.
With Afterpay and PayPal's Pay in 4, you can pay for your order in four equal payments over a period of your choosing, and with Zip Pay you can have an interest-free payment plan from as low as $10/week!
If you can only see PayPal at checkout, the chances are you have selected our recurring subscription plan - currently, PayPal is the only gateway which supports this
If you would prefer to use a different payment method, such as credit/debit card or our 'Buy Now Pay Later' options, simply remove the products from your cart and add them back in as a 'One-Time Purchase'!
If you can only see PayPal at checkout, the chances are you have selected our recurring subscription plan - currently, PayPal is the only gateway which supports this
If you would prefer to use a different payment method, such as credit/debit card or our 'Buy Now Pay Later' options, simply remove the products from your cart and add them back in as a 'One-Time Purchase'!
You can grab any of our topical products or bundles with a subscription plan and enjoy 10% in savings every time, as well as other exclusive bonuses!
Simply select the Subscribe & Save option on any of our product or bundle pages, and then proceed to checkout with PayPal to set up a recurring billing plan
With our subscriptions, you can choose the time period you want to receive your favourite products, and you can also swap, delay, or cancel anytime - NO Lock in!
You can grab any of our topical products or bundles with a subscription plan and enjoy 10% in savings every time, as well as other exclusive bonuses!
Simply select the Subscribe & Save option on any of our product or bundle pages, and then proceed to checkout with PayPal to set up a recurring billing plan
With our subscriptions, you can choose the time period you want to receive your favourite products, and you can also swap, delay, or cancel anytime - NO Lock in!
If you have an active recurring subscription to our products, you can visit our Subscription Portal here to swap, delay, skip an order, or cancel your subscription.
Our subscribe & save program does NOT have any lock-in period, however cancelling will result in your losing any recurring savings or bonuses. Swapping or delaying your subscribed products will retain any bonuses!
If you have an active recurring subscription to our products, you can visit our Subscription Portal here to swap, delay, skip an order, or cancel your subscription.
Our subscribe & save program does NOT have any lock-in period, however cancelling will result in your losing any recurring savings or bonuses. Swapping or delaying your subscribed products will retain any bonuses!
Absolutely not! By default, all of our purchases are one-off, with absolutely ZERO obligations or recurring payments.
The ONLY time you'll be charged on a recurring basis is if you select "Subscribe & Save" on our product page prior to checkout. With our subscription program, you can save 10% on every single order, receive your deliveries stress-free on your own schedule, and have the flexibility to edit, update, delay, or cancel your orders at any time.
Absolutely not! By default, all of our purchases are one-off, with absolutely ZERO obligations or recurring payments.
The ONLY time you'll be charged on a recurring basis is if you select "Subscribe & Save" on our product page prior to checkout. With our subscription program, you can save 10% on every single order, receive your deliveries stress-free on your own schedule, and have the flexibility to edit, update, delay, or cancel your orders at any time.
Our free trial packs allow you to try sample sizes of ALL 3 of our products for free, and you just need to cover a shipping & fulfillment fee.
To grab one for yourself, simply complete the quiz at the link below to ensure it's a good fit for you, and try our range by just covering the shipping & fulfillment cost:
Get our trial pack here - just pay shipping
Given they are small samples, a lot of customers prefer to start with the full-sized products so they're always stocked up - given we have a 60-day money back guarantee, you're still able to try fully risk-free!
Our free trial packs allow you to try sample sizes of ALL 3 of our products for free, and you just need to cover a shipping & fulfillment fee.
To grab one for yourself, simply complete the quiz at the link below to ensure it's a good fit for you, and try our range by just covering the shipping & fulfillment cost:
Get our trial pack here - just pay shipping
Given they are small samples, a lot of customers prefer to start with the full-sized products so they're always stocked up - given we have a 60-day money back guarantee, you're still able to try fully risk-free!
Inside each pack is a trial-sized amount of our 3 most popular products!
It contains:
- Hemp & Magnesium Cream (10g)
- Arnica & Magnesium Balm (10g)
- Hemp Infused Ointment (5mL)
With these amounts, it's enough to try each product individually, and test different combinations to see what works best for you!
Our trial packs also include a booklet with detailed info about each product, and how you can get the best results from each of them. We also try to call you within a few days of your kit arriving to give you further help with making the most out of your products!
Inside each pack is a trial-sized amount of our 3 most popular products!
It contains:
- Hemp & Magnesium Cream (10g)
- Arnica & Magnesium Balm (10g)
- Hemp Infused Ointment (5mL)
With these amounts, it's enough to try each product individually, and test different combinations to see what works best for you!
Our trial packs also include a booklet with detailed info about each product, and how you can get the best results from each of them. We also try to call you within a few days of your kit arriving to give you further help with making the most out of your products!
To get the results we do, our products are made to the highest standard using premium natural ingredients. It's a very expensive process, and to allow as many people to try our products, we can unfortunately only offer one free trial pack to each new customer (not available for existing customers or people who have purchased our trial kit previously).
Our products are designed to act quickly, so you'll be able to find which products work effectively for you from a single trial-sized amount.
If you do have a friend or family member who you think may benefit from trying our products, you can send them the following link to our trial pack so they can complete the quiz and get it for themselves!
To get the results we do, our products are made to the highest standard using premium natural ingredients. It's a very expensive process, and to allow as many people to try our products, we can unfortunately only offer one free trial pack to each new customer (not available for existing customers or people who have purchased our trial kit previously).
Our products are designed to act quickly, so you'll be able to find which products work effectively for you from a single trial-sized amount.
If you do have a friend or family member who you think may benefit from trying our products, you can send them the following link to our trial pack so they can complete the quiz and get it for themselves!
It's very likely! We try to get in touch with everyone who purchases our trial kits over the phone so we can help you get the most out of your products!
It's very likely! We try to get in touch with everyone who purchases our trial kits over the phone so we can help you get the most out of your products!
Did we miss anything?
Let us know at support@shopchronic.com.au or fill out the form below, and we'll be sure to get back to you within 24 hours.
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